Refund & Return Policy – Box of Art
Last updated: September 19, 2025
At Box of Art, we value your trust and strive to deliver high-quality products including posters, stickers, pocket posters, bookmarks, and custom-designed items. Please read our Refund & Return Policy carefully before placing an order.
1. No Returns Accepted
At Box of Art, we take great care in producing and delivering our products, which include posters, stickers, pocket posters, bookmarks, and customized items. Due to the delicate and personalized nature of these products, we follow a strict no-returns policy.
- Once an order has been delivered, we do not accept returns under any circumstances.
- All sales are considered final, regardless of product type.
- Customers are responsible for reviewing their order details — including product design, size, quantity, and shipping information — before completing the purchase.
This policy helps us maintain quality control, prevent misuse of the return process, and ensure that every customer receives brand-new, unused items.
2. Refunds & Replacements (Damaged or Defective Products Only)
We want every customer of Box of Art to have a positive experience. While we do not accept general returns, we do provide refunds or replacements in cases where:
- The product arrives damaged due to transit or handling issues.
- The product is defective or has a clear manufacturing fault.
- An incorrect product is delivered compared to what was ordered.
This applies across all our product categories, including:
- Posters
- Stickers
- Pocket Posters
- Bookmarks
- Customized products
📌 Please note:
- For customized products, refunds or replacements are only provided if the item arrives damaged, defective, or incorrect. Change of mind or dissatisfaction with personal preferences (e.g., design choices made by the customer) will not be eligible.
- Customers must provide required proof (as explained in the “Unboxing Video Requirement” section) before we can process any refund or replacement request.
3. Unboxing Video Requirement
To ensure a fair and transparent process for all customers, Box of Art requires a clear and continuous unboxing video as proof when reporting any damaged, defective, or incorrect product. This helps us verify the issue and avoid misuse of the refund or replacement policy.
For the video to be valid, it must:
- Begin before opening the package.
- Clearly display the shipping label on the package.
- Show the package in its sealed and unopened condition.
- Capture the entire unboxing process without any cuts or pauses.
- Clearly highlight the damage, defect, or incorrect item.
📌 Please note:
- Claims without an unboxing video will not be eligible for refund or replacement.
- Edited, unclear, or incomplete videos will also be considered invalid.
This requirement ensures that both our customers and our business are protected with reliable evidence in case of disputes.
4. Reporting Timeline
At Box of Art, we understand the importance of resolving issues quickly. To be eligible for a refund or replacement, customers must report any problem within a strict time frame.
- Issues must be reported within 48 hours of delivery.
- The report must include the unboxing video and complete order details (such as order ID, product name, and customer contact information).
- Reports submitted after the 48-hour window will not be eligible for refund or replacement, regardless of the issue.
This timeline allows us to verify delivery details promptly, work with our logistics partners if needed, and ensure that genuine cases are handled fairly.
5. Submission Process
If you receive a damaged, defective, or incorrect product, you must follow the submission process below to initiate a refund or replacement:
- Prepare a clear unboxing video as described in the “Unboxing Video Requirement” section.
- Collect your order details, including:
- Order ID
- Product name(s)
- Your full name and contact information
- Send the unboxing video along with your order details to our support team through one of the following channels:
- 📧 Email: support@boxofarts.com
- 📱 WhatsApp: +91 7303766723
Once we receive your submission:
- Our team will review your claim within 2–3 business days.
- You will be notified via email or WhatsApp about the outcome of the review and the next steps.
📌 Please note: Submissions made through unofficial channels (e.g., social media DMs) may not be considered valid. Always use the contact details provided above to ensure your request is processed.
6. Review & Approval
Once we receive your submission, our team at Box of Art will carefully review the provided unboxing video and order details to verify the claim.
- The review process generally takes 2–3 business days from the time we receive your complete submission.
- If your claim is found valid, you will have two options:
- Replacement – We will send you a new product of the same type as originally ordered.
- Refund – We will process a refund to your original payment method (subject to processing timelines outlined in the “Refund Timeline” section).
- If the claim is not approved (e.g., missing video, invalid proof, or issue outside eligibility), our team will notify you with the reason for rejection.
📌 Please note: All approvals are based solely on the evidence provided. Claims without clear proof will not be eligible.
7. Refund Timeline
At Box of Art, we aim to process approved refunds as quickly as possible while ensuring accuracy and security.
- Once your refund request has been reviewed and approved, we will initiate the refund to your original payment method.
- Refunds are generally processed within 5–7 business days from the date of approval.
- The actual time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment gateway (Razorpay). In some cases, it may take additional business days for the funds to reflect.
- You will receive a confirmation via email or WhatsApp once the refund has been initiated.
📌 Please note: Refunds can only be issued to the original payment method used during checkout. We do not offer refunds via alternate payment methods or in cash.
8. Non-Eligible Cases
While we strive to resolve all genuine concerns, certain situations are not covered under our Refund & Return Policy. Refunds or replacements will not be issued in the following cases:
- Missing or Invalid Proof: If a proper unboxing video is not provided, or if the video is unclear, edited, or incomplete.
- Late Reporting: If the issue is reported more than 48 hours after delivery.
- Post-Delivery Damage: Any damage or defect occurring after successful delivery due to mishandling, improper storage, or customer negligence.
- Incorrect Details Provided by Customer: Orders placed with an incorrect shipping address, contact details, or other customer error.
- Change of Mind: If the customer decides they no longer want the product after it has been delivered.
- Custom Products: For customized products, refunds/replacements are not available for reasons such as dissatisfaction with the chosen design, colors, or layout provided by the customer. Only defective or damaged custom products are eligible.
This policy ensures fairness to all customers while protecting our business from fraudulent or invalid claims.
9. Policy Updates
At Box of Art, we may update or modify this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or legal requirements.
- Any updates will be posted on this page along with a revised “Last Updated” date at the top of the policy.
- Customers are responsible for reviewing the latest version of the Refund & Return Policy before placing an order.
- Continued use of our website or purchase of our products after policy updates will be considered as acceptance of the revised terms.
We recommend checking this page periodically to stay informed about how refunds and replacements are handled.
10. Contact Support
If you have any questions, concerns, or need assistance regarding refunds, replacements, or any other order-related issues, our support team is here to help.
You can reach us through the following official channels:
- 📧 Email: support@boxofarts.com
- 📱 WhatsApp: +91 7303766723
- 🌐 Website Contact Form: https://boxofarts.com/contact-us/
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST). We aim to respond to all queries within 24–48 hours.
📌 Please ensure that when contacting us, you include your Order ID, Full Name, and Registered Contact Information to help us assist you faster.